Foundation of XM and XLA® sign-up

This training builds upon the concepts covered in the Introduction to XM and XLA® training, and delves deeper into the essence of a good experience and why it is essential for your end user. In addition to a more in-depth theoretical elaboration, this training includes practical examples and group assignments. You identify where your organization stands and where you want it to be regarding customer experience. Based on that assessment, the training provides a step-by-step guide to achieving a customer experience that is aligned with expectations and that sits in the “Zone of Good Enough”. It covers best practices for implementing experience through the Experience Management Journey and includes exercises to build a compelling business case and action plan to move forward.

Duration: 2 days

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