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XM and XLA® Practitioner

This practical training enables you to independently set up and secure XM and XLA® in your organization. This training is designed for both IT companies, such as Managed Service Providers, and end customers, such as large enterprises and public organizations. Various scenarios are developed for interpretation and exercises. We use case studies, rituals to change or reinforce cultures, and best, good, and emerging practices. You can apply the three value drivers (experience, business impact, and collaboration). Practitioner level means you better understand the problems you want to solve and can operate effectively under limited time and pressure, with minimal or no help.

Note: Successful completion of the Foundation training is a prerequisite to participate in the Practitioner training.

Duration: 2 days

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